Shipping policy
SHIPPING POLICY
Shipping Policy
At ZAFARI, we carefully prepare every order to help ensure it arrives safely and beautifully presented. Please review the information below for processing times, shipping options, customs, tracking, and delivery.
Free Standard Shipping
We offer complimentary standard shipping on orders of $69 USD and above to eligible destinations.
The $69 threshold is based on the merchandise subtotal after discounts and promotions, before applicable taxes and shipping charges.
For orders under $69 USD, a flat standard shipping rate of $8.99 USD applies.
Standard delivery times vary by destination and carrier. Estimated delivery times shown at checkout begin after your order has been processed and shipped.
DHL Express Shipping
For customers who prefer faster delivery, DHL Express is available for eligible destinations at a flat rate of:
$34.99 USD
DHL Express delivery is typically estimated at 3–5 business days after shipment for most eligible destinations.
DHL Express shipping is complimentary on orders of $599 USD and above, subject to destination eligibility. The $599 threshold is based on the merchandise subtotal after discounts and promotions.
Remote Areas
Complimentary DHL Express shipping applies only to eligible non-remote destinations.
Certain addresses may be subject to additional carrier fees, including:
- Remote or rural areas
- Island destinations
- Certain remote postal codes in the United States, Canada, Australia, and other countries
- Locations with limited DHL service
- Oversized or overweight shipments
- Destinations requiring special handling
If DHL identifies your address as a remote area, we may contact you before shipment. Depending on the destination, you may choose to:
- Pay the additional DHL remote-area surcharge
- Switch to complimentary standard shipping
- Select another available shipping method
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders ship within 1-3 business days after payment confirmation.
During peak seasons, promotional periods, high-volume periods, or when an item requires additional quality checking, processing may take up to 5 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order ships, you will receive a shipping confirmation email with your tracking information.
Pre-Orders
Products marked Pre-order are available to purchase before they are ready to ship.
The estimated availability or shipping timeframe may be displayed on the applicable product page.
If your order contains both:
- In-stock items, and
- Pre-order items
your order may be held and shipped together once all items are available.
If you would like an in-stock item to ship immediately, we recommend placing it as a separate order.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address used at checkout.
Please allow approximately 1–4 days for tracking activity to appear in the carrier's system after shipment.
Transit time begins on the first business day after your parcel has been handed to the carrier.
You can also track your shipment through our Track Your Order page:
ZAFARI Track Your Order:https://www.zafaristudio.com/pages/track-your-order
In some cases, tracking may temporarily stop updating while a parcel is in transit. This does not necessarily mean that the shipment has been lost.
Customs Duties and Taxes
International shipments may be subject to customs inspection, import duties, taxes, or other charges imposed by the destination country.
If your parcel clears customs without any additional charges, no further payment will be required.
If your shipment is assessed customs duties or taxes, please:
- Pay the amount requested by customs or the carrier.
- Keep your official payment receipt.
- Contact us at contact@zafaristudio.com and provide proof of payment.
After reviewing the documentation, we will process reimbursement of the eligible customs duties and taxes paid.
Please note that customs procedures and processing times are controlled by local authorities and are outside ZAFARI's direct control.
Shipping Restrictions
We currently do not ship to:
- APO/FPO/DPO addresses
- Countries or regions subject to shipping restrictions
- Addresses that cannot be serviced by our available carriers
ZAFARI ships to most international destinations. Available shipping methods and destinations may vary and will be shown at checkout.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your address.
Once an order has shipped, we may not be able to change or redirect the delivery address.
ZAFARI cannot guarantee replacement or reimbursement for parcels that are lost, returned, or delivered incorrectly because an inaccurate or incomplete address was provided by the customer, except where required by applicable law.
Delivered, Lost, or Stolen Packages
If tracking shows your parcel as delivered but you cannot locate it, please:
- Check around your property and delivery location
- Check with household members or neighbors
- Contact the carrier or local delivery office
If your order has not arrived within the expected delivery window, please contact us at contact@zafaristudio.com so we can assist with reviewing the shipment.
Packaging
Most ZAFARI jewelry orders arrive in gift-ready packaging, carefully packed for protection during transit.
Certain items, oversized products, handbags, promotional items, or other specified products may use alternative packaging where appropriate.
Contact Us
For shipping questions, please contact: