Refund policy
CANCELLATIONS, RETURNS & REFUNDS POLICY
Cancellations, Returns & Refunds
At ZAFARI, we want every order to arrive as expected. Please review the following policy before completing your purchase.
Order Cancellations
If you request to cancel an order before it has shipped, a 5% cancellation/restocking fee will be deducted from the amount refunded.
This fee helps cover payment processing and transaction costs that may not be returned to us after an order is placed.
If you ordered the wrong item, size, color, quantity, or other variation and your order has not yet shipped, please contact us as soon as possible at:
Whenever possible, we will help update the existing order rather than requiring you to place a second order.
Once an order has been shipped or entered carrier transit, it can no longer be cancelled.
Returns
ZAFARI accepts return requests for eligible items that:
- Arrive damaged
- Arrive defective
- Are materially different from what was ordered
- Are incorrect items sent by ZAFARI
Please contact us within 14 days of delivery if there is a problem with your order.
To be eligible for an approved return:
- The item must remain in the condition in which it was received
- The item must be unworn and unused
- Original packaging and tags must be included where applicable
- Proof of purchase must be provided
- Clear photographs or other evidence of the problem may be required
Please contact us before sending any merchandise back.
Items returned without prior authorization may not be accepted.
Change-of-Mind Returns
Except where required by applicable consumer law, we do not accept returns simply because:
- You changed your mind
- You no longer want the item
- You dislike the style after receiving it
- You ordered the incorrect size, color, or product
- The product matches the measurements and specifications stated on the product page
Please review product descriptions, materials, measurements, sizing, images, and variant selections carefully before placing your order.
Non-Returnable Items
The following items are not eligible for return or exchange, except where required by applicable law or where the item arrives damaged, defective, or incorrect:
- Personalized or customized products
- Special-order products
- Gift cards
- Sale or discounted merchandise
- Final Sale products
Sale & Archive Items
Products purchased at a promotional, discounted, clearance, or Archive price are considered Final Sale and are not eligible for return or exchange, except where required by applicable law or where an item arrives damaged, defective, or incorrect.
This includes products purchased as part of The Archive Event or other promotional offers.
Earrings
For hygiene reasons, earrings are not eligible for return or exchange once purchased, except where:
- The earrings arrive damaged or defective
- ZAFARI sends the incorrect item
- Applicable consumer law requires otherwise
How to Request a Return
To request a return, email:
Please include:
- Your order number
- The item involved
- A description of the issue
- Clear photographs where relevant
If your return is approved, we will provide instructions and the appropriate return warehouse address.
Please do not send merchandise to an address found online or on your original parcel without receiving return instructions from us first.
Return Shipping
Unless otherwise confirmed by ZAFARI or required by applicable law, customers are responsible for return shipping costs.
Original shipping and handling charges are non-refundable.
We strongly recommend using a trackable and insured shipping service when returning merchandise.
ZAFARI is not responsible for unauthorized return shipments or return parcels that are lost or damaged in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If an item is damaged, defective, or incorrect, contact us within 14 days of delivery so we can review the issue.
Please include photographs showing the item, packaging, and relevant damage or discrepancy.
Once reviewed, we may offer an appropriate resolution, which can include a replacement, refund, or other remedy depending on the circumstances.
Exchanges
We generally do not offer direct exchanges.
If you need assistance because you received a damaged, defective, or incorrect product, please contact us and we will review the available resolution.
For preference-based changes, we recommend carefully reviewing sizing, dimensions, colors, materials, and variants before ordering.
Incorrect Shipping Information
Customers are responsible for confirming that their:
- Shipping address
- Apartment or unit number
- Recipient name
- Postal code
- Product selection
- Quantity
are correct before placing an order.
Please contact us immediately if you notice an error.
Once an order has shipped, we may not be able to modify the shipping information.
ZAFARI cannot guarantee reimbursement or replacement for parcels that cannot be delivered because incorrect or incomplete information was provided by the customer, except where required by applicable law.
Lost or Undelivered Shipments
If a carrier confirms that a shipment has been lost or remains undelivered for reasons attributable to the carrier, please contact us.
We will review the tracking information and work with you and the carrier to determine the appropriate next step.
If tracking shows that a package was successfully delivered to the address supplied at checkout, please first contact the carrier and check with household members, neighbors, or your local delivery office.
Cases involving theft after confirmed delivery may need to be reported directly to the carrier or relevant local authority.
Pre-Orders
Products marked Pre-order may be purchased before stock is available for immediate shipment.
Estimated availability information may be shown on the applicable product page.
If an order contains both an in-stock product and a Pre-order product, the entire order may ship together once all products are available.
If you prefer the available item to ship separately, please place separate orders.
Refund Processing
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, normally within 10 business days of approval.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed your refund approval, please contact:
European Union — 14-Day Cooling-Off Period
Notwithstanding the policy above, customers whose merchandise is shipped into the European Union may have the right to cancel or return eligible orders within 14 days, without providing a reason, in accordance with applicable consumer protection law.
Returned products must generally be:
- Unworn
- Unused
- In their original condition
- With tags where applicable
- In original packaging
- Accompanied by proof of purchase
Certain exclusions may apply under applicable law, including personalized items and hygiene-sensitive goods.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Contact Us
For return, refund, cancellation, or order questions: