Customer care
Frequently asked questions
Answers about materials, care, orders and policies.
What materials does ZAFARI use?
Materials vary by design. Each product page lists the materials, finishes, pearls and stones that apply to that piece. Please use those product details as the source of truth when choosing your jewelry, and see Our Materials for more information.
What is the difference between gold vermeil and gold plating?
Gold vermeil uses a gold finish over sterling silver. Gold-plated jewelry uses a gold finish over the base material stated on the product page. Refer to each piece’s material details for its exact composition and finish.
Are ZAFARI pearls genuine cultured freshwater pearls?
Pieces described as featuring cultured freshwater pearls use that material. Not every ZAFARI design uses the same type of pearl, so please check the individual product page for the materials specific to each piece.
Why do natural pearls vary in shape and color?
Cultured freshwater pearls naturally vary in shape, surface and color. These variations mean the pearl in your piece may not look exactly like another or like every pearl shown in photography.
Is ZAFARI jewelry suitable for everyday wear?
ZAFARI designs are created for everyday styling, but jewelry still benefits from considered wear and care. Follow the care guidance for your piece and avoid unnecessary contact with water, perfume, cosmetics and household chemicals.
How should I care for gold-plated and pearl jewelry?
Store pieces separately in a dry place and wipe them gently with a soft, dry cloth after wear. Avoid abrasive cleaners and unnecessary contact with water, perfume, cosmetics and household chemicals. Pearls should be handled gently and kept away from harsh cleaning products. Read the full Jewelry Care guide.
Do orders arrive gift-ready?
Every order arrives ready to give — or keep. Any product-specific presentation details shown on the product page also apply.
How long does shipping take?
Available shipping options and delivery services are shown at checkout. For current eligibility, exclusions and further details, please read our Shipping Policy.
What is the return policy?
Return eligibility, exclusions and instructions are set out in our authoritative Returns Policy. Please review the full policy before starting a return.
Is ZAFARI related to House of Pearls?
Merchant review required before publication: the relationship between ZAFARI and House of Pearls has not yet been verified in the approved project content.