Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Free worldwide shipping for orders over $69 USD.
  • Orders are estimated to deliverwithin 6 to 9 business days
  • Purchases are delivered in gift-ready boxes with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • ZAFARI features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Gift-Ready Package.

All orders with elegant jewelry box and package

Free Shiping.

All orders of $69 or more of eligible items across any product category qualify.

More Payment Methods.

Credit Card: Visa, MasterCard, & Shop Now Pay Later with Klarna

Crafted with Excellence.

Exceptional quality, hand-made artistry, and genuine materials

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