Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • We offer complimentary free shipping worldwide at this stage, with possible changes upon the company’s decision.
  • All orders are processed moslty within 48 hours and shipped Monday to Friday (excluding weekends and holidays).
  • Purchases are delivered in a beautiful box with the exception of certain items
  • Delivery Time: Orders are typically delivered within 7-10 business days. Please also note most local couriers for last-mile deliveries are not provided weekend service, hence the possible delay may happen during weekends. We do not guarantee processing time, delivery or shipment dates. All dates are estimated. 
  • COVID-19 Update: Due to the global pandemic. All online retailers have been hit hard by shipping delays. Since the pandemic 100% of orders have been delivered inside 65 days if not before.

For more details, please check below page: 

SHIPPING POLICY

PAYMENT METHODS

ZAFARI accepts the following payment methods:

  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Klarna is available at ZAFARI. Buy now, pay later with Klarna with 4 interest-free payment. 
  • ZAFARI features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
EXCHANGES, RETURNS AND REFUNDS
  • Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit, once the return or refund applicable.
  • Refunds will be charged back to the original form of payment used for purchase.
  • Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

For more details, please check below page: 

REFUND POLICY

 

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